Shipping & Delivery
Everything you need to know about processing, shipping times, fees, and delivery across our supported regions.
At Scout, we carefully pack and ship every order with the same attention to quality and presentation as our handmade products. From our studio to your doorstep, we ensure your gifts arrive beautifully and on time.
Premium packaging that protects and presents your gifts beautifully.
Reliable couriers and tracking so you're always in the loop.
Our team is here to help before, during, and after your delivery.
Processing Time
Orders are carefully prepared and packed within 1–2 business days.
You'll receive a confirmation email once your order is on its way.
Where We Ship
- Jordan
-
GCC Countries
UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman - Selected International Destinations
View the full list at checkout.
Estimated Delivery Times
| Destination | Est. Delivery |
|---|---|
| Jordan | 1 – 2 business days |
| GCC Countries | 2 – 5 business days |
| International | 5 – 10 business days |
Delivery times may vary based on destination and customs processing.
Shipping Fees
Fees are calculated at checkout based on destination, size, and weight.
Free shipping on orders over JOD 100 in Jordan and JOD 150 to GCC.
Order Tracking
We make it easy to follow your order.
Packaging
Every order is packed with care using premium, eco-friendly materials and is gift-ready.
Add a personal message at checkout and we'll include it with your gift.
Customs & Duties
International orders may be subject to local customs duties, taxes, or import fees.
These charges are the responsibility of the recipient.
Delays & Exceptions
While we do our best to meet estimated delivery times, delays may occur due to public holidays, peak seasons, weather conditions, or courier disruptions. Thank you for your understanding and patience.
Frequently Asked Questions
Orders are usually prepared and packed within 1–2 business days. During peak seasons or special campaigns, processing may take slightly longer.
Once your order is dispatched, you will receive a tracking link by email or SMS if tracking is available for your selected delivery method.
Yes. Scout delivers to Jordan, GCC countries, and selected international destinations depending on product eligibility and courier coverage.
Customs duties, taxes, or import fees for international orders are usually not included unless clearly stated at checkout. These charges are the responsibility of the recipient.
If your order is delayed, please contact our support team with your order number and we will help follow up with the delivery partner.
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